Shipping conditions

Mainland UK Orders: Artero offers a Flat Shipping Rate of £7.00 (Incl. VAT) on all mainland orders up to £100.00. Orders of over £100.00 are shipped free of charge. 

UK Offshore Delivery: For all deliveries to NI, Artero offers a flat rate of £18.53 (Incl. VAT).

For shipping Rates for orders from: Scottish Highlands and Islands, Channel Islands, Isle of Man and Isles of Scilly, please contact us at: [email protected], or call: +44 1484799900 and we will calculate shipping costs for you. 

Returns Policy

At Artero, we strive to guarantee our customer's satisfaction, but in the unlikely event that you are dissatisfied with your purchase, here's what you do:

Please call or email our Customer Service department within 14 days of receipt [email protected]  tel: 014 8479 9900 and provide us with the date of purchase & the reason for returning the item. They will send you a Return Request Form to complete and include with your shipment or you can download the form here. 

Goods must be returned within 14 days of receipt.

If you are returning the product because you have changed your mind, or the product is not as expected, you must advise us within ………days by telephone or email and it must be returned to us unused & in its original packaging. Once we have received & reviewed the item, we will issue a refund within 14 days. In this case, you will be responsible for the return shipping charges to Artero.  

If the product has been damaged in transit, please let us know within 24 hours & make sure to take photos of the package & the goods upon receipt. If there is obvious damage when delivered, please ask the driver to verify & record the issue. Once reviewed, we will issue a credit or re-ship as needed under our discretion. 

If you believe that an item doesn't work or is faulty, please contact us within 7 days of purchase. It must be returned to us in the original packaging. Once received, we will assess the item & issue a credit or exchange as needed for the full value of the item plus return shipping charges. 

We do our very best to avoid errors, but if you are sent an incorrect item, we will cover return shipping charges and will replace the item with the correct product, or issue a refund. 

If you order the incorrect item/size, please advise us within 24 hours & we will exchange the item or issue a credit if preferred. Item must be received unused & in its original packaging. You will be responsible for all shipping for an exchange. We may require additional payment or will issue a refund should there be a difference in the pricing of the item being exchanged. 

For clippers covered by a manufacturer's warranty please see our Clipper Warranty for additional information. 

All goods must be returned to us within 14 days of notification. A copy of the purchase receipt must be provided.  If there is any evidence of manipulation or damage to the product, Artero will not be responsible for issuing an exchange, credit note, or refund.

Refunds will be returned to the debit or credit card used for purchase. (Please allow 7-10 business days for the funds to reach your account)

Please print out and fill in the Return/Service Form.  
Please include in the package when shipping items back to us.

Responsibility and Guarantees for Our Products

The legal guarantee for all our products is defined by law, and its terms will always be respected by Artero UK LTD.

The aforementioned guarantee is regulated by the Consolidated Text of the General Law for the Defense of Consumers and Users, which establishes that the minimum warranty period will be: 12 months for professionals and 36 months for personal use for machines and electrical equipment, although after the first six months, it is the customer who must prove that the problem that the article presents is a defect of origin and not wear and tear produced by the usual and correct use of the product.

However, in the event that the item under warranty does not meet the optimal conditions to be used, Artero UK LTD. will assume the corresponding responsibility to the customer, and we will proceed to refund the amounts paid for that product as well as reimburse any expenses that the customer has had to pay to acquire the product. Therefore, if the item has a defect or error, or there has been an error in the shipment, the customer can return it to any of our stores or send it to our warehouse. Once the defect is verified, we will refund the full value of the amount paid, including shipping and return costs, and, where applicable, the amount paid for the gift wrap.

If this item is intended for industrial use, the Warranty Law for the Sale of Consumer Goods will not apply, but rather the Civil Code, which establishes that the repair of hidden defects will be limited to a maximum period of six months from the date of acquisition. Artero UK LTD . extends this limitation to six more months, making the total period for remedying hidden defects twelve months from the date of acquisition.

We will only refund the return shipping costs in the following cases:

  1. If the item is defective.
  2. If there has been an error in the shipment.
  3. If the item does not correspond to the photo on the website.
  4. If the order has arrived outside the deadlines established in our General Conditions of Purchase.
  5. If the package has been damaged during transport.