Orders of more than £100.00 will be shipped free. Flat shipping rate of £7.00 on all orders up to £100.00 (+INFO)

FAQs

Website access and operation

You can register here
  • If you are already a user of artero.com, enter your email and password to access your account.
  • If you are accessing the site for the first time, you need to register here to be able to create your account and use the online store.
  • If you have forgotten your password or wish to change it, click here and enter your email address and we will send you information on your new password.
  • If you have not accessed the site before, you need to register here to be able to create your account and use the online store.
  • If you registered some time ago with a different email address that you don’t remember, send an email to customer.serviceuk@artero.com and we will activate it with your current email address.
  • All prices include VAT.

    Guarantees and products

    Artero UK Ltd., would like to thank you for purchasing & placing your trust in an Artero clipper.
    We are convinced that you will be satisfied with the quality of your purchase.
    However, should there be any issue with your clipper we vow to provide the highest quality customer care.
    Know that you can count on the quality of our products & our service.

    We offer the following information required for the processing of the Artero Clipper Warranty.
  • All Artero clippers are guaranteed against manufacturer’s defect for a period of 1 year from the date of purchase.
  • Clippers are satisfaction guaranteed for the full cost of the clipper for a period of no longer than 14 days from the date of purchase.
  • Clippers must be returned to Artero UK Ltd. along with a copy of the purchase receipt.
  • Acceptable returns include unopened and undamaged product only.
  • Any returns that are damaged, dropped, misused, mishandled, abused or otherwise uncared for will be rejected.
  • Clippers that have any anomalies or malfunction during the first 15 days of use will be replaced with a new unit.
  • Those that exceed the 15 day cutoff will be repaired. Artero UK Ltd. reserves the right to replace or repair clippers as required.
  • Warranty includes spare parts & labour should a repair be required.
  • All clippers are to be sent freight pre-paid to our service centre.
  • If the clipper is covered under our warranty, a new or repaired unit will be shipped at no cost.
  • If the unit is out of warranty, then all repair & freight charges are to be paid by the customer.
  • Our warranty does not cover normal blade wear & tear or cord damage caused by usage or clipper mishandling.

    Our warranty will be deemed null & void if the clipper:
    * Has been treated carelessly.
    * Has been used improperly.
    * Has been used with an incorrect supply voltage.
    * Has been used with accessories produced by any unauthorized company.
    * Blade has been attached to the clipper (X-Tron & Spektra models) incorrectly damaging the anchoring system. To avoid this problem please change the blade only while clipper is set on the “10 blade” setting (see instructions included with the clipper).
    Please contact our Customer Service department for a Return Request Form prior to shipping.

    Make sure the clipper is securely packaged (bubble wrap, packing paper, packing peanuts, etc.). Shipping damage due to inadequate packaging will be repaired at the customer’s expense.

    Please contact our Customer Service department for a Return Request Form prior to shipping.
    (+44) 014 8479 9900

  • The following cases are not covered by the warranty:
  • Accidental damage such as falls or non-compliance with the instructions for use.
  • Products that have been handled by a third party within the warranty period.
  • For hygiene reasons, bath and hygiene items cannot be returned if they have been taken out of their original packaging.
  • Made-to-measure or personalised products.

    Our warranty will be deemed null & void if the clipper:
    * Has been treated carelessly.
    * Has been used improperly.
    * Has been used with an incorrect supply voltage.
    * Has been used with accessories produced by any unauthorized company.
    * Blade has been attached to the clipper (X-Tron & Spektra models) incorrectly damaging the anchoring system. To avoid this problem please change the blade only while clipper is set on the “10 blade” setting (see instructions included with the clipper).
  • Payment options

    Credit card transactions on artero.co.uk ​are completely safe.
    You may pay for your purchase using Visa, Mastercard, 4B.
    Credit card transactions on artero.co.uk are completely safe.
    Your credit card details are solely and exclusively processed on the bank's secure server.

    Delivery

    Deliveries are made from Monday to Friday, excluding public holidays.
    In an endeavour to provide the absolute best customer service, most orders received online by 12pm, Monday to Friday, will be shipped the same day. Orders placed after 12pm will be shipped the next business day and orders received on Saturday and Sunday will be shipped on Monday. (Stock depending)
    During promotional periods, the delivery time can be extended to 7 working days.
    When your order is being processed, you will receive an email with a breakdown of your order information.
    When the transport company receives your order, they will send you another email with your order tracking number and contact details of the transport company.

    You can contact us:
    customer.serviceuk@artero.com (+44) 014 8479 9900
    Our warehouses have stock in order to supply you with the material as quickly as possible.

    Orders of more than £100.00 will be shipped free.
    Flat shipping rate of £7.00 on all orders up to £100.00
    The transport company will deliver from Monday to Friday (excluding public holidays) with business hours of 9.00 am to 8.00 pm.
    If it was not possible to reach you at the time of delivery, they will send you an email with the order details so you can contact them directly and agree on a delivery date.

    Exchanges and returns

    You have a 15-day period as of the product delivery date to exchange or return the item.
    The date shown on the delivery note will be used to calculate the 15-day period.
    Refunds will be made within a maximum period of 15 days from the time the order is returned and via the same payment method used to make the purchase (bank card) unless a different payment method is selected.
    Scissors with laser engraving cannot be exchanged or returned, unless the material has arrived in poor condition, in which case it will be exchanged for the same model and same engraving, maintaining the style.
    Books and DVDs cannot be returned once they have been unsealed, except in the case of defects or deterioration, in which case they will be exchanged for the same item.

    Scissors – differences in steel types

    The scissors are made of various types of steel.
    The type of tempering used in the manufacture and the composition of the different steels will directly influence the properties of the scissors.

    The 5 most important types of steel:
    440C steel - This steel is of Japanese origin and is manufactured by Hitachi. 440C is a high-end stainless steel with high hardness, good edge retention and high resistance to wear and corrosion.

    ATS314 steel - This steel is of Japanese origin and is manufactured by Hitachi. This is an improved version of 440C since it has a greater percentage of molybdenum in its chemical composition and improves corrosion, wear and cut.

    VG-10 steel - This high-end steel produced by Takefu Special Steel (in which the G in its name refers to “Gold” in reference to its high quality) was developed by the Japanese industry and quickly became the favourite of leading manufacturers around the world.
    The advantage of this type of steel is that it gives an extremely fine edge.

    Damascus steel - This type of steel is produced by forge-welding two or more metals, usually steels, which are welded together after heating, joining the different plates. Then, the characteristic design is marked with acid, and engraving the metal reveals the layers and gives contrast, depth and colour.

    Cobalt steel - Cobalt is a bluish-white ferromagnetic metal. It is normally found together with nickel. Cobalt has numerous characteristics, such as its high resistance to corrosion and high temperatures, strong resistance to wear, high hardness and good toughness.
    Would you like to become an expert in hairdressing scissors? Artero´s CEO, Alex Artero will share all his tips with you using practical demonstrations. Watch video

    Customer Service

    If you have any questions or if you want to find out more about us, we will be happy to help you.
    customer.serviceuk@artero.com
    (+44) 014 8479 9900

    Telephone service hours: We are available from Monday to Friday from 9.00 am to 6.00 pm.
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